Third-Party Maintenance (TPM) Solutions

Extend Hardware Lifespans, Slash Costs. Future-Proof Your IT.

What We Maintain

Future-proof your IT infrastructure with end-to-end third-party maintenance for mission-critical hardware—even long after OEMs end support.

1. Server Maintenance

Keep legacy systems operating at peak performance—without outrageous OEM prices.

Compatible Devices:
Rack servers, blade servers, modular systems, hyperconverged infrastructure (HCI).

Brands:
Dell PowerEdge, HPE ProLiant, Cisco UCS, IBM Power Systems, Lenovo ThinkSystem.

Core Services:

  • Proactive Monitoring: 24/7 health checks for CPUs, memory, RAID controllers, and power supplies.
  • Firmware Updates: Ensure compatibility and security without costly OEM contracts.
  • EOSL/EOL Support: Extend the life of End-of-Service-Life servers by 3-5+ years.
  • Parts Replacement: Rapid delivery of motherboards, NICs, HBAs, and drives via global FSLs.
  • Certified Engineers: Tier 4 engineers with OEM-level training (Cisco CCIE, HPE ASE, IBM Certified).

Metric: Achieve 99.9% uptime at 60% lower cost than OEM support.

2. Storage Maintenance

Optimize performance for SAN, NAS, and flash arrays—no forced upgrades.

Compatible Devices:
Enterprise storage (Dell EMC PowerStore, NetApp FAS, HPE Nimble, IBM FlashSystem), tape libraries, virtual tape systems, JBOD enclosures.

Key Provisions:

  • Controller Repairs: Replace faulty controllers with no service disruption.
  • Drive Remediation: Replace HDDs/SSDs, rebuild RAID arrays, recover corrupted data.
  • Protocol Proficiency: FC, iSCSI, NFS, SMB—optimized for hybrid cloud workflows.
  • Compliance: NIST 800-88 data sanitization, HIPAA-compliant workflows, FINRA-grade audits.
  • Sustainability: Divert 85%+ retired storage hardware from landfills via refurbishment.

3. Network Maintenance

Ensure uptime for switches, routers, and firewalls—even post-EOSL.

Supported Hardware:
Core switches (Cisco Nexus, Juniper QFX, Arista 7000 Series), routers (Cisco ASR, Juniper MX), firewalls (Palo Alto, Fortinet), wireless controllers.

Major Services:

  • Proactive Diagnostics: Detect packet loss, latency, and RF interference.
  • Firmware Patching: Resolve vulnerabilities without OEM licensing fees.
  • Hardware Swaps: Replace line cards, power supplies, and transceivers in under 4 hours (SLA).
  • Legacy Support: Support for Cisco Catalyst 6500, Juniper EX Series, and other EOL equipment.
  • Assurance: Same-day parts delivery via Air Courier for critical outages.
  • Security: Blockchain-verified compliance reports for SOX, GDPR, and PCI-DSS.

4. Enterprise Hardware

Specialized care for IBM zSeries, Power Systems, and mainframe platforms.

Compatible Devices:
IBM z15/z16 mainframes, Power Systems (iSeries, pSeries), DS8000 storage, TS4500 tape libraries, TS7700 virtual tape, legacy SAN.

Key Services:

  • Mainframe Expertise: IBM-trained Tier 4 technologists.
  • Controller Improvements: Increase scalability for multi-frame environments.
  • Legacy Protocol Support: FICON, ESCON, OSA-Express® adapters.
  • Exclusive: One of five global TPMs certified to maintain IBM enterprise storage post-EOSL.
  • Sustainability: Refurbish 70%+ retired IBM hardware for resale to nonprofits and schools.

5. Targeted Support

Tailor-made strategies for specific situations and multi-vendor environments.

Custom SLAs:
24/7 Smart Hands engineers for hybrid cloud, edge computing, and IoT deployments.

Multi-Vendor Stacks:
Deep integration with Cisco UCS, NetApp FAS, Palo Alto firewalls.

Legacy Systems:
Support for Sun/Oracle SPARC, Hitachi VSP, EMC Symmetrix DMX-4.

Global Compliance:
TAA, FIPS, and ITAR-compliant maintenance for government.

Why It Matters

Zero Downtime: 98% first-call resolution for hardware issues.

Eco-Conscious: 60%+ CO2 reduction by avoiding premature hardware disposal.

Why Choose Techills TPM?

Certified Expertise:
Cisco CCIE, Juniper JNCIE, and OEM-trained engineers.

Proven Results:
95% SLA compliance, 500+ EOSL devices under management.

Sustainability Leadership:
60%+ e-waste reduction via refurbishment and closed-loop recycling.

Global Scale:
Serving 100+ countries with localized support in 15 languages.

Smart Logistics & Rapid Response

Three-Tiered Parts Logistics:

  • Onsite Spares: Critical components stored at your location for instant replacement.
  • Global FSLs: 10,000+ parts, regionally accessible.
  • Same-Day Air Courier: Urgent replacements delivered globally, 24/7.

Proactive Support & Smart Portal:

  • Real-time ticket tracking, analytics, and system health dashboards.
  • AI-powered notifications to reduce risks before they impact operations.
  • 24/7 live technical support, escalation to Tier 4 experts in under 15 minutes.

Field Engineers & Specialist Teams:

  • Fast onsite resolution, multi-vendor proficiency.
  • 24/7 emergency support, holidays included.
  • Root-cause analysis and preventive guidance.

The Techills TPM Process: Five Steps to Resolution

  1. Instant Ticket Creation: Contact us by phone or email—response within five minutes guaranteed.
  2. Dedicated Technical Case Manager: Your advocate manages your case from start to finish.
  3. Tier 4 Escalation (If Needed): Challenging problems solved by subject matter experts within an hour.
  4. Parts Logistics Activated: Receive replacements in as little as 2 hours via our three-tier network.
  5. Onsite Resolution: Field engineer arrives on schedule to install, test, and restore full functionality.

Why Smart Third Party Outperforms OEMs

Cost Savings: Up to 70% less than OEM contracts.

Agility: No restrictive SLAs—support tailored to your needs.

Legacy System Expertise: Even for end-of-life hardware.

Zero Downtime Guarantee: 99.9% uptime backed by logistics precision.

Collaborative Effort: Increase Profitability Without Increasing Admin Costs

White-Label TPM: Market under your brand—our team handles logistics, you manage client relationships.

Price-to-Win Quotes: Fast turnaround on competitive bids with 30-60% margin potential.

Zero Channel Conflict: We never compete—100% account control stays with you.

Gartner notes 80%+ satisfaction with TPMs due to dramatic savings and reliable service.

Empower Your Enterprise with Next-Level Third-Party Maintenance (TPM) Solutions

Partner with IT Enterprise – delivering cutting-edge solutions tailored for businesses that demand reliability, performance, and global scalability.

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Our Commitment

We're committed to delivering exceptional service and solutions that meet your unique needs.

Fast Response

Our team typically responds within 24 hours to all inquiries.